Watches: Mauboussin Customer Service

Our timepieces embody the jeweler know-how of the Maison Mauboussin, in a precise and refined way. Discover our after-sales service to ensure the optimal upkeep of your timepiece and enjoy their elegance.

Bracelet adjustment service

To have the bracelet of your watch adjusted to fit the size of your wrist, we recommend you to measure your wrist and contact us to have your bracelet resized accordingly. Your watch will be safely sent to our workshop and the adjustment will be carried out at the workshop according to the size of your wrist.

Battery replacement service

The mechanical components that compose your watch are constantly moving, thus leading to a natural attrition. To ensure an optimal lifespan of your Mauboussin watch, we recommend performing a complete service every 4 to 5 years.

During the assessment, the watchmakers perform an in-depth inspection of the movement, control and adjustment of bracelet and clasp, polishing of watch case, replacement of seals and check on water tightness, if necessary. Lastly, a final check is done on the functioning of the watch over a predefined period of time (48 to 96 hours depending on the model).

Complete service

The mechanical components that compose your watch are constantly moving, thus leading to a natural attrition. To ensure an optimal lifespan of your Mauboussin watch, we recommend performing a complete service every 4 to 5 years.

During the assessment, the watchmakers perform an in-depth inspection of the movement, control and adjustment of bracelet and clasp, polishing of watch case, replacement of seals and check on water tightness, if necessary. Lastly, a final check is done on the functioning of the watch over a predefined period of time (48 to 96 hours depending on the model).

Polishing service

Steel or precious metal watches lose their brilliance over time and thus tarnish. Indeed, fine scratches can tarnish the case and bracelet of a watch when worn daily. To restore its brilliance, our watchmakers use an ultrasonic cleaning device to polish your watch. On a day-to-day basis, we recommend you to handle your watch with gentle care, avoid shocks and clean it carefully with a soft, dry cloth.

Discover the recommendations of our watchmakers on how you can take care of your watch in “care for your timepieces” section.

Customer Care and After-sales Service for watches

Our team will assist you throughout the life of your watch. The latter is covered by a 2 to 3 years warranty, depending on the models.

If one of your watches requires an inspection or a repair, we invite you to visit one of our stores to have it diagnosed by our experts.

For any of our services, you may drop us an email to our Customer and After-sales services, we will respond to you as soon as possible, in a timely manner.